Services

International

MANATEC - "the Client Partner"
"We aim at customer delight not just customer satisfaction"

Manatec works in close tandem with its customers to develop products which match their specific needs. Listening to our customers, we offer entire gamut of services right from Installation, Commissioning, Training to Post Warranty - AMC.

Our dedicated Customer Support Department works scientifically with constant interaction with customers even after the warranty periods, acquiring feedbacks, generating Management Information System, enabling us to achieve customer delight.

Very clear service policies are devised to ensure Uninterrupted Support.

 

 

 

 

 

 

 

 

TRAINING TO OUR OVERSEAS DISTRIBUTORS AND THEIR STAFF

Sufficent training on product features, service techniques will be given to our overseas distributors at Manatec. We have a fully equiped and structured training centre at our Corporate Office, with modern, air-conditioned class room, audio-visual aids and most experienced faculties.

WARRANTY SUPPORT

Warranty support will be provided to the customers by our overseas distributors for a period of 12 months from the date of commissioning or 13 months from the date of despatch of the equipment, whichever is earlier.

POST WARRANTY SUPPORT

Post warranty Support will be provided by our overseas distributors on chargeable basis to the customer.

SPARES

The strategically required spares will be maintained as stock by our overseas distributors at all times in sufficient quantity to provide uninterrupted, smooth service to the customers.

TECHNICAL UPDATION

All technical specification, technical changes, problem solving methods, corrections and service tips etc.. will be regularly communicated to our overseas distributors from time to time.