| OUR SERVICES HIGHLIGHTS |
| Strategic Services
Network - all over India, service engineers are placed
in 25 locations to cater the needs of valuable customers.
All the service engineers are provided with mobile
phone for easy access.
Experienced senior engineers at corporate offices to
support the field engineers for effective provision of services to our
clients.
A system of regular analysis of field problems and interaction
with R&D and Production departments.
A 24 hours customer help line at corporate office.
All service engineers are available for the customers
on email with individual email ID.
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| PRE-INSTALATION
SITE PREPARATION |
| Necessary advises with technical drawings are provided
to the customers for the preparation of site, before the installaion of
equipment. |
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| INSTALLATION & COMMISSIONING |
| After prepatation of the site, the equipments are installed,
checked and calibrated with the relevant vehicles data stored in the system's
memory, for the ease of customers to use the equipment for various vehicles
in the market. |
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| TRAINING TO OPERATORS |
| The necessary training is provided to the operators and
users of the equipment properly, safely and in commercially viable manner. |
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| WARRANTY SUPPORT |
| 365 days warranty support is provided to the customer
from the date of Installation & Commissioning of the equipment, on
site. The warranty covers, the breakdown services and replacement of spares,
which fail due to any manufacturing defect. |
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| POST WARRANTY SUPPORT |
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Annual Maintenance Contract
On expiry of warranty period, the customer is offered continued support
by way of Annual Maintenance Contract for a very nominal charge (around
3%). This covers the breakdown services and periodical preventive maintenance
for a period of one year from the date of entering into the Maintenance
Contract.
On Percall Basis
For the customer, whose equipments, have crossed the warranty period
and not entered into AMC, the company still provides support on Percall
basis. As and when required by the customer, the services is provided
by charging services for each service call.
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